These words describe the culture of customer service we nurture at St. Luke's Hospital. Consider the following efficient tips:
What does "efficient" mean to our guests?
Everyone expects service in a timely and efficient manner. Our patients want and expect us to be responsive to their needs in the same way. We show this by responding quickly to patient call lights, monitoring wait times to assure quick turnaround, and by being respectful of each other's time. Other examples of efficiency are: registration at point of access and utilizing technology to get test results to our physicians and patients as soon as possible.
Efficiency is a TEAM Effort
We strive to provide a seamless continuum of care and service to our patients at St. Luke's Hospital. Through continuous process improvement teams (CPI's), areas for improvement are identified and changes are made and evaluated on a regular basis. Communication crosses departmental lines so coordination of care is done with the patient in mind. We utilize cell phones and pagers so caregivers can be reached at all times. Loaner pagers are also provided to patients' families in critical care areas so they can be reached quickly. Applications are available on our website to more successfully recruit and quickly hire appropriate candidates for key positions within the organization. Valet parking helps make sure our patients get to their appointments on time. WebPINS provides physicians access to reports in a timely fashion.