These words describe the culture of customer service we nurture at St. Luke's Hospital. Consider the following safety tips:
What does safety mean to our guests?
Safety is a primary concern at St. Luke's.
Employees consistently wear personal ID badges and take steps to ensure proper patient identification.
Security routinely patrols the campus in a marked vehicle and will escort any guest or employee to their vehicle at any time.
Wet floor signs mark freshly mopped floors and dry mats are placed in front of doors during inclement weather.
These are only a few ways we provide a safe environment for our guests.
Safety is a TEAM Effort
Every department contributes to safety and regularly receives education in areas including proper lifting techniques, workplace violence and fit-testing masks for infectious disease prevention. Employees practice proper hand hygiene to stop the spread of germs. Patient privacy is a strong focus through ongoing HIPAA training, upgrading our systems to secure patient information and shredding patient information. Regular maintenance is performed on equipment and bins are clearly marked for disposal of biohazardous waste. A new bar-coding system will be installed for proper distribution of patient medications. Most importantly, employees know whom to contact for safety concerns and issues are addressed promptly.
