St. Luke's is committed to partnering with our patients and families to ensure you receive the best possible care. Your satisfaction is very important to us. While you are at St. Luke's, please do not hesitate to tell us if you have any questions or concerns. In some cases, we may be able to make changes immediately.
If you have a question or concern, please discuss it with your nurse. While at
St. Luke's or after discharge, you can also contact St. Luke's Patient Relations Representative by phone at 314-205-6655, pager number 314-559-9716, or e-mail: Joyce.Koprivica@stlukes-stl.com.
Our Patient Relations Representative is here to work on your behalf to address any issues.
If you feel your concern is still not resolved to your satisfaction after discussing it with the nursing staff or our Patient Relations Representative, you can contact the Joint Commission on Accreditation of Healthcare Organizations (phone: 1-800-994-6610;
e-mail: complaint@jcaho.org; fax: 630-792-5636; mail: Office of Quality Monitoring, Joint Commission, One Renaissance Boulevard, Oakbrook Terrace, IL 60181).
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