Listed below are the answers to our visitors' most frequently asked questions and comments. We hope you find this information helpful as you prepare to spend time with us at St. Luke's Hospital.
My spouse/relative/friend/ was brought to St. Luke's for treatment. How can I find his or her room number? How can I get information or updates on his or her condition?
You can call the patient information number at 314-205-6880 ahead of time or stop by the information desk in the main lobby of the hospital. St. Luke's volunteers and employees will be happy to provide you with a room number and general information.
Does it really matter if I have a cold when I visit?
We do our best to provide a healthy atmosphere for our patients and guests - so please try to avoid visiting St. Luke's if you have a cold, flu or contagious condition.
How many visitors can I bring and how long can we stay?
Before you leave for the hospital, please call ahead to check about specific visitation guidelines. Doctors' orders and room location can often affect visitation. Not to worry though: when appropriate, special visiting arrangements can be made for family members.
Where can I dine?
St. Luke's offers visitors three locations from which to choose.
- St. Luke's offers room service to patients and their families. When you're ready to place your order, dial 4400 from your hospital phone to speak with our room service assistant. Orders may be placed anytime between 6:30 a.m. to 10:30 a.m. and from 11 a.m. to 6:30 p.m. You can expect your meal to arrive within 45 minutes of placing your order.
- The Lake View Café is open weekdays from 6:30 to 9:30 a.m.; 11 a.m. to 3 p.m., 3:30 to 7:30 p.m. and 2 to 4 a.m. The hours for weekends and holidays are, 7 to 10:30 a.m.; 11 a.m. to 3 p.m.; 4 to 7:30 p.m. and 2 to 4 a.m.
- The Bistro is open Monday through Friday from 7:30 a.m. to 4:30 p.m. (fax number for to go orders: 314-205-6108).
- The Fountain Café (located in the South Medical Building) is open Monday through Friday from 7:30 a.m. to 3:15 p.m.
- Vending machines also are available throughout the hospital.
Can I bring food into the hospital?
Guests are welcome to bring food into the hospital, but they're encouraged not to share outside food with patients unless approved by the doctor.
Can I stay in the room while my spouse/relative/friend talks to the doctor or receives treatment?
That's really up to the patient and the doctor. Don't take it personally if you are asked to leave for a moment - everyone needs a little privacy sometimes.
View area hotels - Area hotels offering special rates to St. Luke's.
Can I smoke at St. Luke's?
St. Luke's is a smoke-free campus, according to Missouri state regulation. No tobacco products of any kind may be used on our campus or in our facilities.
Can children visit?
We love when kids visit, but they must be accompanied by an adult at all times. Help your child maintain a quiet environment and avoid unnecessary noise - after all, silence is golden.
Can I go somewhere to pray or meditate?
The chapel, located on the third floor of the hospital, is available 24 hours a day to provide our patients and employees with a place to reflect. Chaplains also are available if you wish to have someone to consult.
Where do I obtain information on advance directives?
Advance directives, including living wills, health care directives and Durable Power of Attorney over Healthcare documents can be obtained through St. Luke's Social Service Department. Please call 314-205-6901 for more information.
For more information, visit www.mobar.org (you can download the Missouri Healthcare Directive and Durable Power of Attorney over Healthcare) or www.ago.missouri.gov (Mo. Attorney general's Office: "Life Choices" addresses a variety of end of life issues, including Advance Directives).
To request an Advance Directive, email socialservices@stlukes-stl.com.
Where can I access the Internet?
Several communication centers throughout the hospital provide visitors with access to the Internet and the ability to address other communication needs. The following is a list of locations:
- Wireless access is available on floors one through nine of the hospital (where signal is available).
- The Cancer Resource Center, located on the first floor of the East Medical Building, has computer stations available Monday through Thursday from 8 a.m. to 4:30 p.m. and Friday from 8 a.m. to 3 p.m.
- The Same Day Surgery Waiting Room, located on the second floor of the West Medical Office Building, offers phone and fax/modem outlets. Wireless Internet is also available.
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