Urgent Care Questions
Frequently Asked Questions
What is Urgent Care?
St. Luke's Urgent Care Centers provide professional medical attention for the treatment of minor injuries and illnesses without an appointment.
What is the difference between Emergency Care and Urgent Care?
Visit our Emergency vs. Urgent Care page for a full explanation.
Who treats the patients?
The Centers are staffed by board-certified physicians, nurse practitioners, registered nurses and lab and X-ray technicians.
What types of illnesses and injuries are treated?
Staff at St. Luke's Urgent Care Centers diagnose and treat urgent needs such as sprains, fractures, eye injuries, cuts, rashes, burns, colds, flu symptoms and insect and animal bites. In addition, we offer sports, school and work physicals and pre-hospitalization and outpatient testing. Blood pressure checks are always free at our Urgent Care facilities.
When are patients seen?
Patients at St. Luke's Urgent Care Centers are seen in the order in which they register. Occasionally, however, a patient with severe symptoms is taken to a room sooner so the staff can stabilize the patient. Often, patients are here only to receive lab work, an injection or X-ray. Since they do not need to see a physician, they may receive services sooner.
What about payment?
St. Luke's Hospital Urgent Care Facilities accept most private and managed care insurance plans. If an insurance plan requires a co-pay for services, payment may be made by cash, personal check or credit card.
What about follow-up treatment?
Following treatment, St. Luke's Urgent Care staff will work with a patient's physician if follow-up care is needed or provide a referral if a patient does not have a physician.
What are the hours?
St. Luke's Urgent Care Centers are open 8 a.m. to 8 p.m. seven days a week including special hours on some holidays. No appointment is necessary.