Patient Billing Satisfaction Questionnaire
1=Excellent 2=Good 3=Average 4=Fair 5=Poor 6=N/A
1.) The bill easily explains how I can contact a customer service representative.
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6
2.) The bill was accurate.
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6
3.) St. Luke's Hospital was able to process all of my insurance/Medicare claims.
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5
6
4.) St. Luke's Hospital informed me in advance about the financial obligations I should expect to receive from the care provided.
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6
5.) Ease of reaching a customer service representative.
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6
6.) Ability of the customer service representative to answer your questions.
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6
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