St. Luke's Hospital
Main Number: 314-434-1500 Emergency Dept: 314-205-6990 Patient Billing: 888-924-9200
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Patient Rights & Responsibilities

Patient Rights

All patients and/or designated representatives have the following rights in relation to their admission, treatment and discharge/transfer:
  • To be treated with dignity, compassion, comfort, courtesy and respect by all who provide services
  • To receive quality care that is continuous, coordinated, administered in the appropriate setting and which respects your personal values and beliefs
  • To consent to or refuse treatments, medication or procedures and to be informed of the medical consequences of your decision
  • To decide who will/will not participate in your care, including healthcare workers, family and others
  • To receive current information on your diagnosis, treatment, choices, risks and prognosis to decide whether to accept or refuse available care
  • To make healthcare directives and/or choose another person to make decisions about your healthcare in the event you are unable to do so
  • To receive appropriate assessment and management of pain
  • To be assured personal privacy, security and the appropriate confidentiality of your personal medical records
  • To be free from any sort of abuse, including verbal, physical, psychological, sexual and emotional abuse
  • To request that information about your presence at St. Luke's not be made available to the public
  • To know the identity and professional status of the people who are caring for you
  • To utilize any alternative means of communications, when medically indicated, for hearing or visually impaired patients, as well as for those who do not speak English
  • To utilize hospital resources, such as the patient relations representative, chaplains, social workers, financial counselors or Ethics Committee members, who can assist you with concerns and answer questions about your stay and care
  • To choose a doctor other than the one currently caring for you, at your request and expense
  • To participate or refuse to participate in medical research and to have any research fully explained to you
  • To complain about treatment or care, have your complaints reviewed and resolved, if possible, without compromising your care or access to service
  • To receive assistance in obtaining protective services
  • To examine and receive an explanation of hospital charges
  • To expect a reasonable response to requests for treatment/service
  • To receive treatment and services that you need or request that are within the ability of St. Luke's to provide. If St. Luke's cannot provide the service, you will be informed of the need to transfer to another facility and the alternatives to such a transfer
  • To have nondiscriminatory access to treatment accommodations to the extent that they are available and medically necessary, regardless of gender, race, color, creed, mental or physical disability, disease process, national origin or source of payment for care

Patient Responsibilities

  • To take care of your health as best you can
  • To ask questions when you do not understand what you have been told about your care or what you are expected to do
  • To follow the treatment plan agreed upon by you and your doctor and to accept the results if you refuse recommended treatment
  • To make your choice known to responsible individuals
  • To give accurate and complete information about matters relating to your health
  • To tell your doctor and St. Luke's staff of any healthcare directives
  • To display considerate behavior toward other patients
  • To make sure the financial obligations of your care are fulfilled
Your satisfaction is a vital interest of ours in order to provide quality care. During your stay, please do not hesitate to tell us if you are not satisfied. We may be able to make changes immediately. Please contact your head nurse or St. Luke's patient relations representative at 314-205-6655 or pager number 314-559-9716.

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St. Luke's Hospital - 232 South Woods Mill Road - Chesterfield, MO 63017 Main Number: 314-434-1500 Emergency Dept: 314-205-6990 Patient Billing: 888-924-9200
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