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St. Luke's Hospital Receives Multiple Revenue Cycle Recognitions in 2016

Chesterfield, Mo. , December 27, 2016

St. Luke's Hospital is a recipient of multiple revenue cycle honors including the Healthcare Financial Management Association's (HFMA) 2016 MAP Award for High Performance in Revenue Cycle and Healthcare Business Insights' 2016 Revenue Cycle Award, and the hospital has also earned recognition as an Adopter of the HFMA's Patient Financial Communication Best Practices. 

"Our culture of teamwork among all areas of the hospital and with our patients is highlighted by these recognitions," said Laura Holt, St. Luke's Hospital director of revenue cycle management. "We are committed to partnering with all of our patients so they understand how to access the healthcare services they need and how to manage their healthcare costs." 

  • HFMA MAP Award for High Performance - St. Luke's is one of only 13 national recipients this year and the only winner in the St. Louis area for the third consecutive year. St. Luke's demonstrates innovative revenue cycle practices that deliver sustainable financial performance in the areas of revenue cycle processes, financial performance, patient satisfaction and adoption of the patient-centered recommendations and best practices embodied in HFMA's Healthcare Dollars & Sense initiatives. MAP stands for measure performance, apply evidence-based strategies for improvement and perform to the highest standards to improve financial results and patient satisfaction.
  • Healthcare Business Insights' 2016 Revenue Cycle Award - St. Luke's is one of only seven hospitals or healthcare systems across the country to receive the honor. The hospital is a two-time winner of this award, having been recognized in 2015 as well. The award is given to distinguished organizations that have demonstrated exceptional revenue cycle performance, based on an extensive analysis of the organization's year--over-year quantitative outcomes across key performance indicators including specific functions within patient access, clinical documentation improvement, billing, financial assistance and more.
  • Adopter of the HFMA's Patient Financial Communications Best Practices - As a Best Practices Adopter, St. Luke's demonstrates that it follows nearly 100 best practices covering all aspects of financial interactions that take place in a variety of care settings. St. Luke's joins a select group of hospitals, health systems, and physician practices that have received this first-of-its-kind, national recognition.

About St. Luke's Hospital:
St. Luke's Hospital is an independent, nonprofit healthcare provider committed to improving the quality of life for its patients and the community. Since its founding in 1866, St. Luke's has grown from a single hospital location to an advanced network of care. It provides personalized healthcare services in over 60 specialty areas at its 493-bed hospital in Chesterfield, Mo. and 143-bed St. Luke's Des Peres Hospital. It also offers more than 30 other locations across the greater St. Louis area, bringing quality healthcare services close to home. St. Luke's is nationally-recognized for quality care and consistently earns high patient satisfaction scores. In St. Louis, St. Luke's is the exclusive alliance provider for the nation's No. 1 heart hospital, Cleveland Clinic's Heart & Vascular Institute.

About HFMA:
With more than 40,000 members, the Healthcare Financial Management Association (HFMA) is the nation's premier membership organization for healthcare finance leaders. HFMA builds and supports coalitions with other healthcare associations and industry groups to achieve consensus on solutions for the challenges the U.S. healthcare system faces today. Working with a broad cross-section of stakeholders, HFMA identifies gaps throughout the healthcare delivery system and bridges them through the establishment and sharing of knowledge and best practices. HFMA helps healthcare stakeholders achieve optimal results by creating and providing education, analysis, and practical tools and solutions. Its mission is to lead the financial management of health care. hfma.org 

About Healthcare Business Insights:
Healthcare Business Insights is a leading provider of in-depth research, training, analytics, and consulting across the core business functions found in hospitals and health systems nationwide. HBI's insights and expertise in areas such as Revenue Cycle, Information Technology, Supply Chain, Quality, and Physician Networks help executives and their teams through offering actionable strategies, analytic tools, and advisory support based on HBI's objective best practice research. In doing so, HBI enables leaders to drive initiatives that improve their organizations' patient satisfaction levels, quality outcomes, and financial health. For more information, please visit hbi.decisionresourcesgroup.com


Cassandra Novy
Media Relations Specialist
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