NOVEL CORONAVIRUS (COVID-19) HOTLINE: 877-435-8411
The Missouri Department of Health and Senior Services hotline is being operated by medical professionals and is available 24 hours a day, 7 days a week.
is closely monitoring the situation and actively preparing to care for patients with novel coronavirus (COVID-19) in order to best serve the healthcare needs of the community. Our team meets daily, and we have been working closely with local and state health departments as well as the Centers for Disease Control to ensure we have the most up-to-date information.
To protect yourself and help prevent the spread of respiratory viruses, the CDC recommends:
STOP THE SPREAD OF GERMS
- Wash your hands frequently with soap and water, and for at least 20 seconds. Use an alcohol-based hand sanitizer if soap and water are not available.
- Cover your nose and mouth with a sleeve or a tissue when coughing or sneezing.
- Avoid touching your face - eyes, nose and mouth - to prevent the spread of germs.
- Clean and disinfect frequently touched surfaces and objects, especially if someone is sick.
- Stay home when you are sick.
UPDATED ST. LUKE'S VISITOR SCREENING AND RESTRICTIONS
Protecting the health and safety of our patients, visitors, employees and communities remains our top priority at St. Luke's
. While our patient care philosophy depends on engaging families as part of the healing process, the safety of our vulnerable patients and team members is critical. In order to follow local health department and CDC guidelines in response to the evolving COVID-19 outbreak, we are putting additional measures in place to protect our patients and healthcare team members.
Effective Monday, March 23, St. Luke's is temporarily suspending all visitation at our facilities except in the following instances*:
- All Inpatient Areas including the Intensive Care Units (ICU): Patients will not be allowed visitors unless they meet designated exceptions
- Inpatient Surgical Procedures: For current patients or those entering the facility, they may have one designated visitor immediately prior to procedure and end of surgical procedure for a limited period of time.
- Labor and Delivery Units: One designated visitor (such as a partner or birth support person) is permitted to accompany patients who have been admitted for labor.
- Nursery and Neonatal Intensive Care Unit (NICU): Patients may have two designated visitors, who must remain in the patient room for the duration of the visit.
- Pediatrics: Pediatric patients may have two designated visitors.
- Outpatient Settings: Patients with an appointment in a St. Luke's Hospital or St. Luke's Des Peres Hospital outpatient setting or procedural area may have one designated visitor.
- Emergency Department: One designated visitor is permitted to accompany patients with special needs, pediatrics or those needing a medical decision maker.
- Urgent Care Centers: One designated visitor is permitted to accompany patients with special needs, pediatrics or those needing a medical decision maker.
- Children under 16 will not be permitted except under extraordinary circumstances.
- Other exceptions will be considered for extraordinary circumstances.
Visitors who meet the exceptions will be screened before entering our facilities.
*Note: Exclusion criteria do not apply to patients entering the facility for healthcare services.
- Everyone entering any of our facilities will have their temperature checked and be asked questions to assess their risk of possible COVID-19 infection. If a person does not pass the COVID-19 screening questions, they may not be allowed into the facility without further evaluation.
- Our facilities will have limited access at designated entrances. Before traveling to the facility, please call the hospital or your physician office for hours and entrance restrictions.
Thank you for your understanding and cooperation.
St. Luke's Surrey Place:
St. Luke's Convenient Care
- No visitors
- Friends and family can call 314-542-3300 to exchange items that they need to leave or pickup from a resident.
- We encourage you to continue to connect with your loved ones during this unprecedented time through phone calls, texts, emails and FaceTime.
Convenient Care located inside Dierbergs Des Peres is temporarily closed.
Health Information Services - Medical Records
Due to the current pandemic situation we are no longer able to process requests for medical record copies in person. We are happy to accommodate your request by mail or, for urgent situations, by fax. Please reach out to us by telephone at (314) 205-6186 to make arrangements.
St. Louis Regional Health Systems Announce Cancellation of Elective Procedures, Effective Monday, March 23
In an effort to protect patients and caregivers from the spread of COVID-19 infection, a group of St. Louis
health care providers, including St. Luke's
, have announced the cancellation of elective procedures, effective Monday, March 23. Read more information here.
St. Luke's Opens Drive-Through COVID-19 Testing Site
will open a drive-through novel coronavirus (COVID-19) testing site on Wednesday, March 25. The testing site is on the parking lot between the Mr. and Mrs. Theodore P. Desloge, Jr. Outpatient Center, Building B and St. Luke's
Resource Center which is directly west across Highway 141 from the hospital's main campus. Individuals will need an COVID-19 testing order from a St. Luke's
medical staff provider and will need to schedule an appointment either by phone at 314-966-9107 or online through InQuicker at stlukes-stl.com prior to traveling to the testing site. Read more information here.