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Novel Coronavirus (COVID-19) Information

NOVEL CORONAVIRUS (COVID-19) HOTLINE: 877-435-8411
The Missouri Department of Health and Senior Services hotline is being operated by medical professionals and is available 24 hours a day, 7 days a week.

Learn More About St. Luke's
Return to Care


St. Luke's continues to closely monitor the COVID-19 situation and is taking all necessary steps to best care for and serve our community. This includes taking all necessary precautions to protect our patients and healthcare teams. Our team meets multiple times daily, and we continue to work closely with local and state health departments as well as the Centers for Disease Control to ensure we have the most up-to-date information during this rapidly changing situation. In an effort to slow the transmission of COVID-19 and to help save lives across the St. Louis metropolitan area, St. Luke's Hospital joined BJC Healthcare, Mercy and SSM Health to create the St. Louis Metropolitan Pandemic Task Force. The task force builds on the coordinated work from our region's health systems, governmental and public health leaders to ensure collaboration for the best possible patient care and coordination of supplies, hospital beds and other critical assets.

To protect yourself and help prevent the spread of respiratory viruses, the CDC recommends:

  • Wash your hands frequently with soap and water, and for at least 20 seconds. Use an alcohol-based hand sanitizer if soap and water are not available.
  • Cover your nose and mouth with a sleeve or a tissue when coughing or sneezing.
  • Avoid touching your face - eyes, nose and mouth - to prevent the spread of germs.
  • Clean and disinfect frequently touched surfaces and objects, especially if someone is sick.
  • Stay home when you are sick.

STOP THE SPREAD OF GERMS (PDF) PDF

Ways to support St. Luke's during the COVID-19 pandemic

Now Offering Virtual Visits
In an effort to prevent the spread of COVID-19, St. Luke's now offers telephone and virtual video visits to connect you with a medical provider, safely and securely from your home or workplace. Visit the mystlukes portal to send a message to your provider to request a video or phone appointment. Or, you can call your physician's office directly regarding these services. 

UPDATED ST. LUKE'S VISITOR SCREENING AND RESTRICTIONS
Protecting the health and safety of our patients, visitors, employees and communities remains our top priority at St. Luke's. While our patient care philosophy depends on engaging families as part of the healing process, the safety of our vulnerable patients and team members is critical. In order to follow local health department and CDC guidelines in response to the evolving COVID-19 outbreak, we have put additional measures in place to protect our patients and healthcare team members.

Visitor restrictions:
Effective Monday, March 23, St. Luke's is temporarily suspending all visitation at our facilities except in the following instances*:

  • All Inpatient Areas including the Intensive Care Units (ICU): Patients will not be allowed visitors unless they meet designated exceptions
  • Inpatient Surgical Procedures: For current patients or those entering the facility, they may have one designated visitor immediately prior to procedure and end of surgical procedure for a limited period of time.
  • Labor and Delivery Units: One designated visitor (such as a partner or birth support person) is permitted to accompany patients who have been admitted for labor.
  • Nursery and Neonatal Intensive Care Unit (NICU): Patients may have two designated visitors, who must remain in the patient room for the duration of the visit.
  • Pediatrics: Pediatric patients may have two designated visitors.
  • Outpatient Settings: Patients with an appointment in a St. Luke's Hospital or St. Luke's Des Peres Hospital outpatient setting or procedural area may have one designated visitor.
  • Emergency Department: One designated visitor is permitted to accompany patients with special needs, pediatrics or those needing a medical decision maker.
  • Urgent Care Centers: One designated visitor is permitted to accompany patients with special needs, pediatrics or those needing a medical decision maker.
  • Children under 16 will not be permitted except under extraordinary circumstances.
  • Other exceptions will be considered for extraordinary circumstances.

Visitors who meet the exceptions will be screened before entering our facilities.

Screening process:

  • Everyone entering any of our facilities will have their temperature checked and be asked questions to assess their risk of possible COVID-19 infection. If a person does not pass the COVID-19 screening questions, they may not be allowed into the facility without further evaluation.

*Note: Exclusion criteria do not apply to patients entering the facility for healthcare services.

Restricted entrances:

  • Our facilities will have limited access at designated entrances. Before traveling to the facility, please call the hospital or your physician office for hours and entrance restrictions.

Thank you for your understanding and cooperation.

St. Luke's Surrey Place:

  • No visitors
  • Friends and family can call 314-542-3300 to exchange items that they need to leave or pickup from a resident.
  • We encourage you to continue to connect with your loved ones during this unprecedented time through phone calls, texts, emails and FaceTime.

St. Luke's Urgent Care
St. Luke's Urgent Care Center in Kirkwood is temporarily closed.

St. Luke's Convenient Care
St. Luke's Convenient Care located inside Dierbergs Des Peres is temporarily closed.

St. Luke's Quick Care for Kids
St. Luke's Quick Care for Kids located inside St. Luke's Hospital is temporarily closed.

Health Information Services - Medical Records
Due to the current pandemic situation we are no longer able to process requests for medical record copies in person. We are happy to accommodate your request by mail or, for urgent situations, by fax. Please reach out to us by telephone at 314-205-6186 to make arrangements.

St. Louis Regional Health Systems Announce Cancellation of Elective Procedures, Effective Monday, March 23
In an effort to protect patients and caregivers from the spread of COVID-19 infection, a group of St. Louis health care providers, including St. Luke's, have announced the cancellation of elective procedures, effective Monday, March 23. Read more information here.

Outpatient COVID-19 Testing Center
St. Luke's outpatient COVID-19 testing center is located next to St. Luke's Urgent Care in Creve Coeur (11550 Olive Blvd., Suite 140). Patients must have a COVID-19 testing physician order from a St. Luke's medical staff provider, and you need to schedule an appointment prior to traveling to the testing site. Your physician's office will provide scheduling instructions. When you arrive for COVID-19 testing, you must wear a face mask and use the South door, not the Urgent Care Center's main entrance. Accommodations will be made for patients with limited mobility.

Frequently Asked Questions