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Online HealthRecord

Frequently Asked Questions

What is Online HealthRecord ?
How do I sign up for an Online HealthRecord account at my physician's office?
Does my provider offer Online HealthRecord ?
How do I log into Online HealthRecord ?
I provided my email address at registration, but have not received my registration and verification email for my account. What do I do?
I think Online HealthRecord account has been compromised (i.e. someone else has accessed my account). What should I do?
Is there a fee associated with using Online HealthRecord ?
Do I need to have an email account to use Online HealthRecord ?
I would like to change the email address I use for Online HealthRecord . Can I?
I forgot my password, what do I do?
Who do I contact if I have questions about my health information?
The information in Online HealthRecord account is incorrect. Who should I contact?
I am having technical trouble logging into my account. Who can I call?

What is Online HealthRecord ?
Online HealthRecord is an online healthcare tool that allows patients to access a snapshot of their health information. This information may include medication lists, allergy lists, vital signs, diagnoses, procedure information, lab results, immunization history, discharge instructions and more.

How do I sign up for an Online HealthRecord account at my physician's office?
If you see a participating provider, you should be asked for an email account at your next appointment. You will receive an invitation to activate your Online HealthRecord account shortly after the email is entered into the system. We cannot accept registrations over the phone, so you must present your email account in the office to receive an invitation to activate your account.

Does my provider offer Online HealthRecord ?
Please contact your provider's practice to see if they are an Online HealthRecord participating office.

How do I log into Online HealthRecord ?
Once you have registered and activated the Online HealthRecord account from the email invitation, you can access it from other email notifications the site sends you, or you can go directly to Online HealthRecord at stlukes-stl.com/ Online HealthRecord .

I provided my email address at registration, but have not received my registration and verification email for my account. What do I do?
If you provided an email and did not receive your email following your appointment, please contact 314-205-6737 during regular business hours.

I think Online HealthRecord account has been compromised (i.e. someone else has accessed my account). What should I do?
If you feel as though someone has accessed your account you should promptly go to Online HealthRecord and change your password.

Is there a fee associated with using Online HealthRecord ?
Online HealthRecord is a free service provided by St. Luke's Hospital to patients who see a Online HealthRecord participating provider.

Do I need to have an email account to use Online HealthRecord ?
Yes, a valid email address is required to set up an Online HealthRecord account. The patient or the patient's Power of Attorney needs to have a private email account for this service.

I would like to change the email address I use for Online HealthRecord . Can I?
Yes - you can change your email address; however, you must visit your provider in person to make this change. For security reasons, we will not change email addresses over the phone. Once you are verified at the office, they will help facilitate the update to your email address, which will apply to all of the offices you have activated your account with.

I forgot my password, what do I do?
If you go to the Online HealthRecord log on page, there is an option that reads "can't access account". Choose the option "forgot password". You then will be prompted to enter the username listed for your Online HealthRecord account.

A password recovery email will be sent to your email. Once you receive this information, you will be instructed to enter your "username" and the answer to your security question answer. The patient will then be prompted to create a new password.

Who do I contact if I have questions about my health information?
Please contact your healthcare provider if you have questions about information found in your Online HealthRecord account.

The information in Online HealthRecord account is incorrect. Who should I contact?
Please contact your healthcare provider about any information you feel is incorrect in your Online HealthRecord account.

I am having technical trouble logging into my account. Who can I call?
If you have technical issues signing on, please call 314-205-6737 during regular business hours for help.