St. Luke's Hospital is a recipient of three Avatar Solutions patient experience awards. Avatar Solutions, a leading national provider of patient experience surveys, has named St. Luke's a 2015 HCAHPS Best Performer in three areas: overall rating, willingness to recommend and communication with doctors.
"Providing an outstanding experience is one way we fulfill our mission to improve the quality of our patients' lives," said Diane Ray, RN, FACHE, St. Luke's Hospital vice president of patient services and chief nursing officer. "Our entire healthcare team is dedicated to doing this by treating patients as if they are members of our own families."
The HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) survey is a national, standardized and publicly-reported survey of patients' perspectives on hospital care.* The Avatar Solutions HCAHPS Best Performer recognition is awarded to the facility in Avatar's national database with the highest top box rating for each HCAHPS composite in each bed size category.
"This year has proven to be a banner year for client efforts around patient experience," said Lynn Ehrmantraut, Avatar Solutions senior vice president of performance improvement. "The Avatar awards offer an opportunity to highlight each award-winning organization's continuous drive to keep patients and staff at the center of their focus for improvement - in delivering on a fantastic patient experience and creating great places to work and practice medicine."
About St. Luke's Hospital:
St. Luke's Hospital is an independent, nonprofit healthcare provider committed to improving the quality of life for its patients and the community. Since its founding in 1866, St. Luke's has grown from a single hospital location to an advanced network of care. It provides personalized healthcare services in over 60 specialty areas at its 493-bed hospital in Chesterfield, Mo. and 143-bed St. Luke's Des Peres Hospital. It also offers more than 30 other locations across the greater St. Louis area, bringing quality healthcare services close to home. St. Luke's is nationally-recognized for quality care and consistently earns high patient satisfaction scores. In St. Louis, St. Luke's is the exclusive alliance provider for the nation's No. 1 heart hospital, Cleveland Clinic's Heart & Vascular Institute.
About Avatar Solutions:
Avatar Solutions provides organizations with Smarter Items (i.e., questions) and Smarter Insights, to help each organization have a Smarter Impact. Avatar offers CAHPS Surveys, Patient Experience Surveys, Employee Surveys, and Physician Surveys to organizations nationwide. For more information, please visit avatarsolutions.com.