St. Luke’s Hospital is a recipient of the Healthgrades 2018 Outstanding Patient Experience Award™. This distinction places St. Luke’s among the top 5 percent of hospitals nationwide based on an analysis of patient experience data. This is the eighth year in a row (2011-2018) that St. Luke’s has received this award.
To determine its 2018 Outstanding Patient Experience Award recipients, Healthgrades evaluated hospitals across the country that submitted patient surveys from April 2016 through March 2017 admissions to the Centers for Medicare & Medicaid Services. Hospitals had to meet survey response size and clinical quality thresholds in order to be eligible for the award.
“Patients expect and deserve an exceptional hospital experience in addition to high quality care,” said Diane Ray, RN, FACHE, St. Luke’s senior vice president, network chief nursing officer and St. Luke’s Hospital chief operating officer. “To receive an award based on how our patients rate their hospital stays, including their willingness to recommend St. Luke’s Hospital to friends and family, reflects our team members’ daily commitment to providing an outstanding patient experience.”
Healthgrades is an independent healthcare ratings organization. Hospitals cannot opt out of its analysis, and no hospital pays to be evaluated. Its website, Healthgrades.com, offers information about hospitals and physicians.
“Patient experience surveys offer important insights about hospitals and their commitment to providing patients with outstanding experience, and furthermore, consumers value that information when making care decisions,” said Brad Bowman, MD, Healthgrades chief medical officer. “Hospitals that have received the Healthgrades 2018 Outstanding Patient Experience Award have received high marks from their most important stakeholders—the patients themselves.”
According to another Healthgrades report published last October, St. Luke’s received multiple five-star ratings for exceptional quality in the areas of cardiac care, critical care, gastrointestinal care and surgery and pulmonary care.