Chesterfield, Mo., March 14, 2023
- St. Luke's Hospital announced today that it has achieved the Healthgrades 2023 Outstanding Patient Experience Award™ and is the only
hospital in Missouri to achieve the Outstanding Patient Experience Award for 13 years in a row
(2011-2023). St. Luke's Des Peres Hospital is also a 2023 Outstanding Patient Experience Award recipient.
This distinction places both hospitals among the top 5 percent of hospitals nationwide for patient experience, according to Healthgrades, the leading marketplace that connects people with the right doctor and hospital.
"This is truly a testament to the compassionate, resolute, and excellent care provided by St. Luke's Hospital and St. Luke's Des Peres Hospital team members. Receiving the Healthgrades 2023 Outstanding Patient Experience Award marks thirteen years in a row of putting patient experience at the front and center of our organization," said Andy Bagnall, President & Chief Executive Officer, St. Luke's. "We are extremely proud of their ongoing commitment in prioritizing an exceptional patient experience, while ensuring the health and safety of patients."
Healthgrades evaluated 3,138 hospitals that submitted at least 100 patient experience surveys to the Centers for Medicare and Medicaid Services (CMS), covering admissions from January 2021 through December 2021. Of those hospitals evaluated, 419 hospitals outperformed their peers-based on their patients' responses-to achieve this award. Healthgrades evaluates performance by applying a scoring methodology to ten patient experience measures, using data collected from HCAHPS survey of the hospital's own patients. Survey questions focus on patients' perspectives of their care in the hospital, from cleanliness and noise levels in patient rooms to medication explanations and hospital staff responsiveness to patients' needs. The measures also include whether a patient would recommend the hospital to friends or family and their overall rating of the hospital.
Contact: Kelly Webb-Little
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