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St. Luke's Hospital Nationally Recognized for Outstanding Patient Experience

Chesterfield, Mo. , May 25, 2021
St. Luke’s Hospital in Chesterfield has achieved the Outstanding Patient Experience Award™ by Healthgrades® for the 11th year in a row. The 2021 designation places St. Luke’s among the top 10 percent of hospitals nationwide based on an analysis of patient experience data. 

“Providing high quality, safe and compassionate patient care is at the heart of our mission, and it begins with treating each person like a family member,” said Diane Ray, RN, FACHE, St. Luke’s senior vice president and network chief nursing officer and St. Luke’s Hospital chief operating officer. “This honor is the result of the exceptional experience our healthcare team creates for our patients and their families every day.” 

Healthgrades evaluated the patient experience performance of nearly 3,300 hospitals using Hospital Consumer Assessment of Healthcare Providers and Systems (HCAPHS) patient survey data from the Centers for Medicare and Medicaid Services (CMS), covering admissions from January 2019 through December 2019. 

The survey questions focus on patients’ perspectives of their care in the hospital. The topics of the questions range from cleanliness and quietness in patient rooms to communication with physicians and nurses. 

“The recipients of the Healthgrades 2021 Outstanding Patient Experience Award have consistently put patient experience front and center and have made it a priority within their organization,” said Brad Bowman, MD, Healthgrades chief medical officer. “We commend these hospitals for their long-standing commitment to providing an exceptional patient experience, while ensuring the health and safety of their patients.”

About St. Luke's Hospital:
St. Luke's Hospital is an independent, nonprofit healthcare provider committed to improving the quality of life for its patients and the community. Since its founding in 1866, St. Luke's has grown from a single hospital location to an advanced network of care providing personalized healthcare services in over 60 specialty areas at its 493-bed hospital in Chesterfield, Mo. and 143-bed St. Luke's Des Peres Hospital. It also offers more than 30 other locations across the greater St. Louis area, bringing quality healthcare services close to home. St. Luke's is nationally-recognized for quality care and consistently earns high patient satisfaction scores. In St. Louis, St. Luke's is the exclusive alliance provider for the nation's No. 1 heart hospital, the Cleveland Clinic Heart, Vascular and Thoracic Institute.


Cassandra Frederickson
Senior Media Relations Specialist
314-576-2428 (office)
314-823-1874 (pager)

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Chesterfield, Mo. 63017