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mystlukes

Frequently Asked Questions

What is my stlukes ?
Is my stlukes available for all patients?
How do I sign up for a my stlukes account after a hospital stay at St. Luke's Hospital?
I was recently an inpatient at the Hospital, how do I get access to my my stlukes patient portal account?
I received an email alerting me that I have new hospital documents available on my stlukes to view but I have never created a my stlukes account, how do i get access to these records?
How do I sign up for a my stlukes account at my physician's office?
What if I already have a my stlukes account?
Does my provider offer my stlukes ?
Several of my physicians' offices utilize my stlukes , will I have multiple accounts?
How do I log into my stlukes ?
How secure is my health information?
I provided my email address at registration, but have not received my registration and verification email for my account. What do I do?
I think my stlukes account has been compromised (i.e. someone else has accessed my account). What should I do?
Is there a fee associated with using my stlukes ?
Do I need to have an email account to use my stlukes ?
I would like to change the email address I use for my stlukes . Can I?
my stlukes just linked my accounts. What does that mean?
What services will be available to me on my stlukes ?
I forgot my password, what do I do?
Is it possible for my family to have one my stlukes account?
Who do I contact if I have questions about my health information?
The information in my stlukes account is incorrect. Who should I contact?
I don't see all of my healthcare providers listed on the right side of my account. Why?
Can I have access my stlukes from more than one email account?
Can I send my health information from my stlukes ' account to any email address?
I am having technical trouble logging into my account. Who can I call?

What is my stlukes ?
my stlukes is an online healthcare tool that allows patients to access a snapshot of their health information. This information may include medication lists, allergy lists, vital signs, diagnoses, procedure information, lab results, immunization history, discharge instructions and more.

Is my stlukes available for all patients?
my stlukes is available to all hospital inpatient and observation patients. These patients can now register to access your inpatient health information 36 hours after discharge from all hospital visits (beginning March 24, 2014).

my stlukes is also available for some provider practices. Please contact your provider's practice to see if they are a my stlukes participating
office.

How do I sign up for a my stlukes account after a hospital stay at St. Luke's Hospital?
When any patient comes into the hospital and is admitted, an email address should be collected. About 36 hours after discharge, the patient will receive an invitation to that email address allowing them to activate their my stlukes account.

I was recently an inpatient at the Hospital, how do I get access to my my stlukes patient portal account?
Once you have been discharged from St. Luke's Hospital, 36 hours post your discharge a my stlukes new account registration email will be sent directly to the email address that was provided during your St. Luke's Hospital registration. Once you have completed the my stlukes registration, you will have continued access to your St. Luke's Hospital Visit Summary.

For any additional St. Luke's Hospital Inpatient stays an email will be sent to your email address registered with my stlukes alerting you that a new Hospital Document is available for you to view. If you have received this email but have never created your account, from the my stlukes login page click on the link that says 'can't access your account?' Now you will choose the option that says 'Never Created Account', enter the information that was provided during your hospital registration and press Submit. Once this has been completed, a new my stlukes hospital registration email will sent to the email address on file.

I received an email alerting me that I have new hospital documents available on my stlukes to view but I have never created a my stlukes account, how do i get access to these records?
From the my stlukes login page, click on the link that says 'can't access your account?' Now you will choose the option that says 'Never Created Account', enter the information that was provided during your hospital registration and press Submit. Once this has been completed, a new my stlukes hospital registration email will sent to the email address on file.

How do I sign up for a my stlukes account at my physician's office?
If you see a participating provider, you should be asked for an email account at your next appointment. You will receive an invitation to activate your my stlukes account shortly after the email is entered into the system. We cannot accept registrations over the phone, so you must present your email account in the office to receive an invitation to activate your account.

What if I already have a my stlukes account?
If you already have an account and you visit another my stlukes participating provider, you will need to give your email address again so that particular office can activate your invitation to link that practice to your account. Once you click and verify yourself on this new email invitation, your account will be linked with any other my stlukes accounts you have activated.

Does my provider offer my stlukes ?
Please contact your provider's practice to see if they are a my stlukes participating office.

Several of my physicians' offices utilize my stlukes , will I have multiple accounts?
No, you will have one master account with one user name and one password to see all the accounts, once they are linked. After you receive an invitation to join and establish your account, any additional invitations to the account will recognize your account and ask you to link the offices. You will then see both offices listed on the right side of your screen. Click into an office to see the medical records pertaining to that provider.

How do I log into my stlukes ?
Once you have registered and activated the my stlukes account from the email invitation, you can access it from our website at stlukes-stl.com, or you can go directly to my stlukes at stlukes-stl.com/ my stlukes .

How secure is my health information?
my stlukes is provided through a secure website which uses encryption to keep unauthorized persons from reading communications, information or attachments. Secure messages and information can only be accessed by someone who knows the correct login and password to my stlukes .

I provided my email address at registration, but have not received my registration and verification email for my account. What do I do?
If you provided an email and did not receive your email following your appointment or 36 hours after discharge, please contact the Help Desk at: 636-685-7707 during regular business hours.

I think my stlukes account has been compromised (i.e. someone else has accessed my account). What should I do?
If you feel as though someone has accessed your account you should promptly go to my stlukes and change your password.

Is there a fee associated with using my stlukes ?
my stlukes is a free service provided by St. Luke's Hospital to patients who have had an inpatient or observation visit, or who see a my stlukes participating provider.

Do I need to have an email account to use my stlukes ?
Yes, a valid email address is required to set up a my stlukes account. The patient or the patient's Power of Attorney needs to have a private email account for this service.

I would like to change the email address I use for my stlukes . Can I?
Yes - you can change your email address; however, you must visit your provider in person to make this change. For security reasons, we will not change email addresses over the phone. Once you are verified at the office, they will help facilitate the update to your email address, which will apply to all of the offices you have activated your account with.

my stlukes just linked my accounts. What does that mean?
If you see more than one participating provider, you will have to register at each office (in person) to activate your account with that office. However, you will have one master account with one user name and one password to see all the accounts, once they are linked. After you receive an invitation to join and establish your first account, any additional invitations to the account will recognize your already established account and ask you to link the offices. You will then see both offices listed on the right side of your screen. Click into an office to see the medical records pertaining to that provider.

What services will be available to me on my stlukes ?
Services will vary depending on your visit and/or provider. If you had an inpatient or observation hospital stay, 36 hours after discharge you should receive your invitation to activate your my stlukes account. You will have access to vital signs, diagnoses, test results, medication lists, immunizations, procedure list, allergies and hospital discharge instructions.

If you see a my stlukes participating provider, you will also be able to request an appointment or send a non-urgent message to the provider's office.

I forgot my password, what do I do?
If you go to the my stlukes log on page, there is an option that reads "can't access account". Choose the option "forgot password". You then will be prompted to enter the username listed for your my stlukes account.

A password recovery email will be sent to your email. Once you receive this information, you will be instructed to enter your "username" and the answer to your security question answer. The patient will then be prompted to create a new password. Please note, if you are linked to any other patient's my stlukes account, changing your password to your own my stlukes account will remove access to the other account

Is it possible for my family to have one my stlukes account?
Each member of your family must have an individual my stlukes account. However, children ages 12 - 17 are not included due to privacy issues. Family members may choose to link their my stlukes accounts if both parties agree and are not ages 12 - 17. As a child turns 18, they can then register for their account as an adult.

Who do I contact if I have questions about my health information?
Please contact your healthcare provider if you have questions about information found in your my stlukes account.

The information in my stlukes account is incorrect. Who should I contact?
Please contact your healthcare provider about any information you feel is incorrect in your my stlukes account.

I don't see all of my healthcare providers listed on the right side of my account. Why?
Please contact your provider's practice to see if they are a my stlukes participating office. If they are, you may sign up at your next scheduled visit.

Can I have access my stlukes from more than one email account?
No. For your privacy, only one email account will be accepted for this service. The email that was provided at the time of registration will be used to send notifications.

Can I send my health information from my stlukes ' account to any email address?
my stlukes is not an email account and we do not recommend sending any confidential information through the Internet. When you activate my stlukes , you will be asked to provide your email address so that you can receive email notification to log on to your secure my stlukes account whenever new information has been made available.

However, transmission is possible to healthcare providers who have a direct, secure email address. Contact your provider today and ask if they can provide you with their direct account.

A direct email account is an email address provided by a healthcare provider that is able to securely receive health information and download it to electronic records.

I am having technical trouble logging into my account. Who can I call?
Please contact the Help Desk at: 636-685-7707 during regular business hours.



Please note: this is a new tool and many providers may not have established their direct email accounts. If you wish to utilize this resource please call your healthcare provider today to find out if they have this feature.