Surveys are sent to patients following a visit with a St. Luke's Medical group provider, ensuring that all ratings and comments come from people who have actually received care from that provider. This helps us confirm that the feedback you see is genuine and relevant to your decision-making.
At St. Luke's, your experience matters. We partner with Press Ganey, an independent research company, to survey patients following their visits, then publish the results in the form of ratings and comments directly on our providers' profiles. Feedback comes exclusively from verified patients, giving you honest insight to help you choose the right provider for your care. We share both positive and constructive comments, and ratings appear once a provider has received a sufficient number of completed surveys to ensure reliability.
Our doctor ratings are an average of all responses to doctor‑related questions on our outpatient satisfaction survey. Star ratings are calculated on a scale of 1 to 5, with 5 being the highest possible score. Also, comments collected during our survey are displayed on the site. Patients names and other identifying information is removed to protect their confidentiality and privacy.
Ratings and comments reflect a rolling 12‑month period.
Only St. Luke's Medical Group providers are included in the survey. If your provider is not part of St. Luke's Medical Group, you will not receive a survey after your visit and you will not see star ratings or comments for that provider on our website.
St. Luke's is committed to providing you with honest insight, we will share both positive and constructive comments. We will not post comments that are profane or those that risk the privacy of our patients.
Ratings and comments are only displayed for St. Luke's Medical Group providers who have received at least 30 survey responses. If your provider is not part of St. Luke's Medical Group, ratings will not appear on their profile.
No. The ratings and comments on St. Luke's provider profiles come exclusively from verified post-visit surveys administered by Press Ganey. We do not aggregate or display ratings from Google, Healthgrades, Yelp, or other third-party platforms. This ensures every rating on our site comes from a patient who actually visited that provider.