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2025 Annual Report

Andy Bagnall, President and Chief Executive Officer

Fiscal year 2025 was a year of meaningful progress for St. Luke’s as we advanced our ONE St. Luke’s strategic plan and strengthened our role as a leading, independent healthcare provider. Guided by our four pillars of success — Winning Culture, Clinical Brilliance, Targeted Growth, and Operational Excellence — we delivered results that position us well for the future.

In our patient-centered Winning Culture, engagement improved significantly as we deepened teamwork and renewed our shared purpose of providing exceptional care to every patient, every time.

St. Luke’s Clinical Brilliance was recognized nationally, including earning High Performing ratings from U.S. News & World Report across many of the specialties we offer. We advanced quality, enhanced our Centers of Excellence, and leveraged innovations such as clinical artificial intelligence to support our providers and enhance the patient experience.

Through our Targeted Growth pillar, we recruited more than 100 providers, expanded key service lines, and broadened access across our communities.

Regarding Operational Excellence, we strengthened key services, modernized access and scheduling, and improved revenue cycle performance, important behind-the-scenes work that sustains our mission.

Looking ahead, we are taking the next step with Elevate St. Luke’s, an advancement of our strategic focus within the Operational Excellence pillar of ONE St. Luke’s. Elevate St. Luke’s builds upon and accelerates our success by enhancing efficiency, reducing costs, and ensuring long-term sustainability while honoring the values that have guided us since we cared for our first patient in 1866. 

As part of this forward momentum, a transformative $25 million gift from the Crawford Taylor Foundation, the MacCarthy Foundation, and members of the Taylor/Kindle family will support the construction of a new, state-of-the-art St. Luke’s Emergency Department that will redefine emergency care for patients and families across the region.

To our community, it is an honor to serve you. To our extraordinary physicians, staff members, and volunteers, thank you for living our mission every day. Together, we will build on our legacy and ensure that St. Luke’s thrives for generations to come. 

We are One Team with One Purpose and One Passion. We are ONE St. Luke’s!

Sincerely,

Andrew J. Bagnall, MHA, FACHE
President and Chief Executive Officer

One St. Luke's

One St. Luke's Blob Image

1,443,545

Total inpatient and outpatient encounters, surgeries and emergency care visits

One St. Luke's Blob Image

$7.9M

Charity care, discounts and other unreimbursed services

One St. Luke's Blob Image

30

Locations that patients have access to quality healthcare services at

One St. Luke's Blob Image

5,224

Medical staff and employees

2024: PDF | Video
2023: PDF
2022: PDF (site archive)
2021: PDF (site archive)
2020: PDF (site archive) | Video
2019: PDF (site archive)
2018: PDF (site archive)
2017: PDF (site archive) | Video
2016: PDF
2015: PDF
2014: PDF
2013: PDF
2012: PDF
2011: PDF
2010: PDF
2009: PDF
2008: PDF
2007: PDF
2006: PDF
2005: PDF
2004: PDF
2003: PDF
2002: PDF